Refund policy

Last updated: 1st December 2025

Thank you for shopping with Oracare. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

We accept returns within 2 days of delivery under the following conditions:

The item must be unused, unopened, and in its original packaging

Proof of purchase (order number or receipt) is required

Items damaged due to misuse, improper handling, or normal wear & tear are not eligible

❌ Non-returnable items

Used or opened personal care products (for hygiene reasons)

Items bought on sale or promotional discounts

If you receive:

A damaged product

A wrong item

Please contact us within 12 hours of delivery with:

Order number

Clear photos/video of the issue

We will arrange a replacement or refund after verification.

Once your return is received and inspected:

Approved refunds will be processed within 5–7 working days

Refunds will be issued via the original payment method or store credit, depending on the case

⚠️ Shipping charges are non-refundable

If the return is due to our mistake (damaged/wrong item), we will cover the return shipping

For all other returns, customers are responsible for return shipping costs

For return or refund requests, contact us at:

WhatsApp: +923334429311

Business Hours: Monday – Saturday, 10 AM – 6 PM

Oracare reserves the right to update or modify this policy at any time without prior notice.